Privacy Policy

At Harissons Disability Care, we are committed to protecting your privacy. This policy outlines how we collect, use, store, and disclose your personal and health information in accordance with the Australian Privacy Principles (APPs) and the NDIS Code of Conduct.
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‍1. Information We Collect
‍To provide high-quality disability support services, we need to collect specific information about you.
This may include:
‍Personal Details: Name, date of birth, gender, and contact information.
‍Health Information: Disability details, medical history, support requirements, and NDIS plan goals.
‍Government Identifiers: NDIS participant numbers and CRNs. Financial Information: Bank details for billing and service agreements.

‍2. How We Collect Information
‍We collect information directly from you, your family, or your authorized representatives during the intake process, through our website forms, or over the phone. We may also collect information from third parties (such as the NDIA or your Support Coordinator) with your explicit consent.

‍3. Use and Disclosure of Information
‍We only use your information to:
Provide and coordinate your disability supports and services.
Communicate with you regarding your care.
Comply with NDIS reporting and legislative requirements.
Process payments and manage service agreements.
‍We will not disclose your information to third parties without your consent, unless required by law or to prevent a serious threat to life, health, or safety.

‍4. Data Security and Storage
‍We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. Your data is stored:In secure, password-protected electronic databases.In locked physical filing systems (where applicable).Only accessed by authorized staff on a “need-to-know” basis.

‍5. Your Rights: Access and Correction
‍You have the right to request access to the personal information we hold about you. If you believe any information we hold is inaccurate, out of date, or incomplete, please contact us to request a correction.

‍6. Complaints and Inquiries
‍If you have questions about this policy or wish to make a complaint regarding how your privacy has been handled, please reach out to us:
‍Phone: +(61) 411 043 378
‍Address: Craigieburn VIC 3064
‍Email: Info@harissonsholdings.com.au